Customer Information Center Supervisor
Job reference n°: NGA283
Sector: IT & Telecom - Nigeria - Western Africa
Function: Technical
Sector: IT & Telecom - Nigeria - Western Africa
Function: Technical
Our client
Our Client is an International Industrial Group. They are looking for a dynamic and self-motivated individual to fill the position of an Customer Information Center Supervisor for their Nigerian office.
Job description
The candidate will have a supervisory role and manage and operate a team of customer information center counsellors.
Responsibilities
- Conduct NPS (net promoter score) surveys time to time and prepare reports for management
- VOC care: collect VOC of customers/Dealers and customers and report to manager.
- Manage and forward customers claims to ASC’s and follow up until claim closes
- The candidate should be able to maintain system reports and analyze.
- The candidate will also have to provide training to CIC counsellors and allot jobs to counsellors and follow up until get final reports.
- Reply to customers’ e mail on GCSC/GSFS.
Qualifications et experience
- Young graduates.
- 2-3 years of experience as a supervisor.
- The candidate should have good knowledge of MSoffice (specially.xls)
- Knowledge of Net promoter Score (NPS) survey.
- The candidate should have analytical skills to analyze and prepare reports for management.
- Excellent communication skills with internal and external customers.
- Soft spoken and a good listener.
What is on offer
Local Staff contract
How To Apply
